Frequently Asked Questions
UBER VISA DEBIT REWARDS
How do I sign up for Uber rewards?
CASH BACK
How do I earn cash back on purchases?
How do I know which merchants I can earn cash back from, how much cash back I can earn, and the cash back limits?
When will the cash back I earned show up in my GoBank account?
What if I didn’t earn cash back when I believe I should have?
How can I see how much cash back I’ve earned?
BACKUP BALANCE
What is Backup Balance and how does it work?
Are there any fees for using Backup Balance?
What happens after I use Backup Balance?
What if my next deposit is less than the amount of my Backup Balance?
Can I still use Backup Balance if I have money stashed in my Money Vault?
Will GoBank take money from my Money Vault to cover my Backup Balance?
Can I use what’s in my Money Vault to cover the amount of my Backup Balance?
How do I qualify for Backup Balance?
What if I want to opt-out of Uber rewards?